Privacy Policy
PrintWell Solutions is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including high-volume photocopying, digital printing, large format printing, binding and finishing services, document scanning and archiving, graphic design for print, mailroom services, and secure document shredding.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, company name, address, email address, phone number, and payment information when you engage with our services.
- Document Content: For services such as printing, scanning, or shredding, we may temporarily handle the content of your documents. We treat this content with the utmost confidentiality and do not access or use it for any purpose other than providing the requested service.
- Technical Usage Data: When you interact with our online platforms (if any, for submitting orders or inquiries), we may collect information such as your IP address, browser type, operating system, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your orders, provide the requested printing, scanning, shredding, and other document management services, and fulfill our contractual obligations.
- Communication: To communicate with you regarding your orders, provide updates, respond to inquiries, and send invoices.
- Billing and Payments: To process payments for our services.
- Improvement of Services: To understand how our services are used and to improve their quality and efficiency.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors or IT support, provided they agree to keep this information confidential and comply with data protection laws.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data becomes subject to a different privacy policy.
4. Document Confidentiality and Destruction
For services involving your documents (printing, scanning, shredding):
- Printing & Scanning: We handle your documents with strict confidentiality. Digital copies created during scanning are returned to you or securely managed according to your instructions. We do not retain copies of your physical documents beyond the completion of the service unless explicitly agreed upon.
- Secure Document Shredding: All documents submitted for shredding are destroyed in a manner that ensures their unrecoverable nature, adhering to industry standards for secure document destruction. A certificate of destruction can be provided upon request.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information and documents when you place an order or enter, submit, or access your information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For documents handled for services, we ensure secure deletion or destruction once the service is complete and any agreed-upon retention period has expired.
7. Your Data Protection Rights
In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our site. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
PrintWell Solutions
112 Piccadilly Arcade
Manchester
Greater Manchester
M1 6BU
United Kingdom